Blog
Articles on AI agents, chatbots, and customer experience.
Featured pillar
How to create an AI agent for your company (end-to-end)
A pillar playbook: scope, knowledge sources, evaluation, red-teaming, launch, and iteration for a customer-facing agent.
Build vs buy AI agents in 2026: a practical buyer’s guide
Total cost of ownership, team skills, time-to-value, and when a productized agent platform like Convia beats a fully custom build.
build vs buy AI agents · AI agent platform · Convia · enterprise AI TCO
Security and privacy checklist for customer-facing AI agents
PII handling, retention, prompt-injection basics, access control, and vendor questions before you expose an agent to the public.
AI agent security · LLM privacy · prompt injection · customer data
Multi-channel AI agents: one brain, many surfaces
Keep answers consistent across web widget, messaging channels, and voice by aligning knowledge, tone, and escalation rules.
multi-channel AI agent · omnichannel chatbot · voice and chat AI
Frontier models and durable SEO: why depth beats AI-slop pages
Search engines reward experience and specificity. How to publish agent-related content that stays useful when models churn.
AI SEO · content quality · LLM marketing · E-E-A-T
AI sales agents on your website: qualification, CRM handoff, and guardrails
Design conversational flows that book meetings without over-promising, with clean handoff to humans and your CRM.
AI sales agent · lead qualification · CRM handoff · B2B website
AI agents for customer support: triage, handoff, and metrics that matter
Deflection, CSAT, containment vs resolution, and when your agent must escalate—without trapping users in loops.
AI customer support agent · ticket deflection · CSAT · support automation
Building a company AI agent that knows your knowledge base (without pretending to be omniscient)
RAG, permissions, freshness, and governance so your agent reflects docs and policies—without substituting breadth for judgment.
RAG · company knowledge base · AI agent governance · enterprise LLM
Claude Opus 4.7 vs GPT-5.5 for enterprise AI agents: trade-offs, not trophies
A practitioner lens on quality, tooling, latency, cost, and lock-in when you pick a frontier model for customer-facing agents.
Claude Opus 4.7 · GPT-5.5 · enterprise LLM comparison · AI agent models
What GPT-5.5 changes for customer-facing business agents
Tool use, latency, cost, and safety expectations when you upgrade the model behind your website or messaging agent.
GPT-5.5 · business AI agent · OpenAI API · customer-facing LLM
Conversational AI and conversion rate optimization: what actually moves the needle
Triggers, copy, latency, and trust patterns that turn chats into qualified leads—without annoying every visitor.
conversational AI CRO · website conversion · AI chat engagement
AI agent lead generation strategy for B2B teams
Intent capture, progressive profiling, routing rules, and how a grounded agent supports outbound and inbound together.
AI lead generation · B2B conversational marketing · agent qualification
Website AI agent implementation guide: security, analytics, and launch checklist
End-to-end checklist for shipping a customer-facing agent: privacy, performance, measurement, and rollback plans.
AI agent implementation · website chatbot launch · LLM security checklist
How to customize your website AI agent: widget behavior, tone, safety, and escalation
Practical tuning for triggers, voice, brand-safe replies, and clean handoff to humans across marketing and support journeys.
AI widget settings · chatbot customization · brand tone AI · escalation rules
AI agents vs rules-based workflows: when to use each (and how to hybridize)
LLM flexibility vs deterministic reliability for support and sales—and a playbook for combining both without chaos.
AI agent vs rules · decision tree chatbot · hybrid automation · LLM workflows
How to train an AI agent on your website content (grounding done right)
Scope your crawl, remove stale pages, dedupe sources, and avoid poisoning your agent with irrelevant internal content.
train AI on website · RAG grounding · knowledge ingestion · website AI training
Bot vs chatbot vs AI agent: definitions, overlaps, and what to build
Clear language for buyers and builders: scripted bots, retrieval chatbots, and tool-using agents—and where Convia sits.
bot vs chatbot · AI agent definition · conversational AI types
AI chatbot advantages for growing websites: conversion, retention, and measurement
Growth-focused view of agent-assisted journeys: assisted conversion, experiment design, and metrics beyond vanity chats.
AI chatbot growth · website engagement metrics · conversion optimization AI
Best no-code AI agent builder for your company: how to choose without regret
Evaluation criteria—knowledge, channels, analytics, governance, and pricing—for picking a builder that matches your stage.
no-code AI agent · AI agent builder · Convia · SMB automation
Seven benefits of an AI website agent for small and mid-sized businesses
Speed, coverage, lead capture, and support leverage—why a grounded AI agent beats a static site for modern buyers.
AI website agent · SMB AI chatbot · 24/7 website assistant · Convia