Privacy Policy

Convia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent creation and management platform ("Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Agent Content: Agent configurations, knowledge base content, training data, and customizations
• Communication Data: Messages sent through our support channels or feedback forms
• Usage Data: Information about how you use the Service, including agent interactions and analytics

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, features used, time spent on the Service, clickstream data
• Log Data: Server logs, error reports, performance data
• Cookies and Tracking Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information about you from third-party services, such as:

• Authentication providers (e.g., Google OAuth)
• Payment processors
• Analytics services
• Social media platforms (if you connect your accounts)

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To create and manage your account, process transactions, and send administrative information
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Personalization: To customize your experience and provide relevant content and features
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Communication: To send you updates, newsletters, marketing communications (with your consent), and important service notifications
• Security: To detect, prevent, and address security issues, fraud, and abuse
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• AI Training: To train and improve our AI models (with appropriate safeguards and anonymization)

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Email service providers
• Analytics and monitoring services
• AI and machine learning service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Respond to legal requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes. Some information may remain in backup systems for a limited period.

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access, update, or export your personal information through your account settings or by contacting us.

7.2 Deletion

You can request deletion of your account and personal information, subject to legal and operational requirements.

7.3 Correction

You can correct inaccurate or incomplete information through your account settings.

7.4 Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your preferences in account settings.

7.5 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your identity
• Analyze usage patterns
• Provide personalized content
• Improve security

Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how users interact with the Service. We may use Google Analytics, Microsoft Clarity (session recordings and heatmaps), and PostHog (product funnels and session replay). Replay may capture what you type in forms to help us fix issues; password fields are masked. These tools use cookies or similar technologies; you can limit them in your browser where supported.
• Functional Cookies: Remember your preferences and enhance your experience
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

Our Service is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: help@conviaagent.com
Website: conviaagent.com
Data Protection Officer: help@conviaagent.com

14.1 GDPR (European Union)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Lodge a complaint with a supervisory authority

14.2 CCPA (California)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).