Multi-brand, multi-location
Run one Convia tenant per brand or one agent per location, with shared knowledge, shared guardrails, and a single bill. Useful for franchises, chains, and multi-brand operators.
Enterprise
Convia for teams with real compliance, scale, and procurement needs
Most teams ship Convia on a self-serve plan in under an hour. When you need SSO, BAAs, audit logs, multi-brand routing, and a named engineer to onboard you, Convia Enterprise is the same product with the controls procurement actually asks for.
What you get
The same Convia, with the controls procurement asks for
Team seats with roles
Owner, operator, and viewer roles per agent. Audit log of who changed what. SCIM provisioning available for larger teams.
SSO and access control
SAML SSO via Okta, Azure AD, Google Workspace, or any SAML 2.0 provider. SCIM for automated user lifecycle.
Custom data controls
EU data residency, configurable retention windows, PII redaction in transcripts, BAAs for healthcare deployments — all available on enterprise.
Audit log + export
Streaming or batch export of every conversation, lead, and booking to your data warehouse. Schema is documented and stable.
Solution-architect onboarding
A named Convia engineer walks your team through setup, helps wire up your CRM and calendar, and tunes the prompt on your real traffic.
How we work with enterprise
From a 30-minute call to a live agent
- 30-minute discovery call to understand your use case, channels, and constraints.
- Security review pack: DPA, sub-processor list, SOC 2 status, and a custom architecture diagram if you need one.
- Pilot scope agreed — one brand, one channel, one goal. Two-week pilot with a named Convia engineer.
- Rollout to the rest of your brands, channels, and team — with seat provisioning, dashboards, and audit-log export.
- Quarterly business reviews on metrics that matter: containment, conversion, customer satisfaction.