Stock, size, and price questions
Answered from your live product pages instead of a static FAQ, in the language the customer wrote in.
Industries · Retail
AI for retail — answer every product question and post every day, from one store or fifty
Convia answers stock, size, price, and branch questions on your website, Instagram, and WhatsApp — and turns what you sell into daily social posts you approve before they publish.
No credit card required. Train and test free.
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Retail conversations are short, repetitive, and time-critical. Is it in stock, what size, what price, which branch, until when. Miss them for an hour and the customer buys elsewhere; answer them all yourself and nobody is on the shop floor. Convia reads your website — product pages, branch list, campaign and returns pages — and answers those questions on your site, in Instagram DMs, and on WhatsApp, in Turkish or English, at 2am during a sale. The same agent then drafts your social posts, scores the comments under your campaigns, and tells you when one of them needs a human.
What it handles
Six things a Convia agent does for retail
Which branch, and is it open
Branch list, hours, and holiday exceptions from your own pages — the questions that flood in right before closing.
Campaign comments under control
Comments on your posts and Instagram ads are scored from hostile to praise, and you get alerted when one lands at the bottom.
Daily posts about what you actually sell
Two drafts a day per store account: a square image with your logo and a caption grounded on your catalogue. You approve before anything publishes.
Leads for the high-ticket items
Furniture, appliances, jewellery — the agent captures name, contact, and what they're after, and hands it to the branch team.
After-hours and peak-hour cover
Evenings, weekends, and the first hour of a sale are when volume spikes and staff are busiest. The agent absorbs the repetition.
How it actually works
A day with a Convia agent on your retail site
You point Convia at your store website. It crawls your product, branch, campaign, and policy pages and builds the knowledge the agent answers from, plus a brand profile with your palette and tone.
You connect Instagram and WhatsApp for the accounts you want covered. DMs start being answered in your voice, with lead capture and appointment booking available inside the thread.
During a campaign, comments on your posts and ads are pulled in and scored. Hostile or spam comments trigger an alert to you; the ordinary questions can be answered publicly if you switch that on.
Media drafts posts about your real products. You review them in the Media queue each morning, swap in your own photo where you have a good shot, approve, and they publish at the hour you chose.
Chains run one agent per brand or per store account, so a group can keep knowledge, logos, and posting schedules separate without separate subscriptions per tool.
Why Convia
The differences that show up in your reviews
Answers from your real product and branch pages, not a hand-written FAQ
Turkish and English in the same conversation, switching when the customer does
Instagram, WhatsApp, X, and your website served by one agent brain
Comment scoring with alerts on the ones that hurt your brand
Daily social posts with your logo, approved by you before publishing
Live in minutes: paste a script tag, connect the accounts you want
Related reading
Articles to deepen your setup
Blog · 10 min
Conversational AI and conversion rate optimization: what actually moves the needle
Triggers, copy, latency, and trust patterns that turn chats into qualified leads—without annoying every visitor.
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AI chatbot advantages for growing websites: conversion, retention, and measurement
Growth-focused view of agent-assisted journeys: assisted conversion, experiment design, and metrics beyond vanity chats.
Blog · 10 min
Multi-channel AI agents: one brain, many surfaces
Keep answers consistent across web widget, messaging channels, and voice by aligning knowledge, tone, and escalation rules.
Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ · Retail
Common questions before you launch
- It answers from what your website publishes, which for most stores includes availability on the product page. For live inventory behind a system like an ERP, you can hook up a webhook so the agent looks the answer up instead of reading the page.
Launch a Convia agent for your retail business
Free to train and test. Pay nothing until your agent is live and answering real customers.