Native Instagram integration
Connect your Instagram Business or Creator account once. Convia handles DMs, story replies, and comment-to-DM funnels — all from one inbox.
Product · Instagram DM AI
AI agent for Instagram DMs — reply to every message, in every language, in seconds
Convia answers your Instagram DMs and story replies the moment they land, grounded on your business, with the same agent brain that runs your website and WhatsApp.
No credit card required.
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Instagram is where modern customers actually message you — DMs and story replies fly in at 11pm on a Sunday, and a human inbox can't keep up. Convia's Instagram DM AI replies in seconds, in the language they wrote in, grounded on your real business. It takes bookings, answers product questions, recovers warm leads from stories — and only escalates to your team when something genuinely needs a human.
Features
What you get when you turn this on
Always-on, with quiet hours
Reply 24/7, or pause replies overnight per channel. Quiet hours are humanized — the agent doesn't look obviously asleep then suddenly awake.
Reply in their language
Tourists message in Italian, locals in Turkish, expats in English — Convia replies in whichever language they used. No translation toggles.
Story-reply funnels
When someone reacts to a story, Convia can ask the right qualifying question, send the right link, and move the conversation forward.
Spam and abuse protection
Auto-blocklist for senders that spam, safe-contact exceptions for known good accounts, and rate limits per sender — your inbox stays clean.
One agent, every channel
The same brain that answers your website and WhatsApp answers Instagram. Customers get consistent replies wherever they message you.
How it works
From signup to a live agent
You connect your Instagram Business or Creator account through our secure OAuth flow. Convia pulls in the existing inbox, your account settings, and your business profile.
You set the goal for Instagram replies — capture warm leads, answer common product questions, book appointments, or just reply for engagement and routing. Most accounts run a mix.
Convia starts answering in real time. Every reply is logged in your dashboard so you can review, edit prompts, and tweak tone. The humanizer adds natural typing delays and quiet hours so replies don't look robotic.
When something needs a human — a price negotiation, a complaint, a question outside scope — Convia pauses, notifies the right teammate, and hands over the conversation cleanly.
Why teams pick this
The reasons it shows up in real customer wins
Officially connected via Meta OAuth — not a screen-scraping hack
Replies grounded on your real business content, not a generic LLM
Quiet-hours humanizer so replies look natural, not robotic
Spam guard auto-blocks the bot floods Instagram throws at you
Works alongside human agents — your team can step in any time
Live in under fifteen minutes after the OAuth handshake
Related reading
Go deeper
Blog · 10 min
Multi-channel AI agents: one brain, many surfaces
Keep answers consistent across web widget, messaging channels, and voice by aligning knowledge, tone, and escalation rules.
Blog · 11 min
AI agents for customer support: triage, handoff, and metrics that matter
Deflection, CSAT, containment vs resolution, and when your agent must escalate—without trapping users in loops.
Blog · 11 min
Security and privacy checklist for customer-facing AI agents
PII handling, retention, prompt-injection basics, access control, and vendor questions before you expose an agent to the public.
Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ
Common questions
- Yes. Convia uses Meta's official Messenger / Instagram Platform APIs via our partner Zernio. No scraping, no automation that breaks Meta's terms. Your account is connected through OAuth and you can revoke access any time.
Try Instagram DM AI on your own content
Free to train and test. Pay nothing until your agent is live and answering real customers.