Sizing and fit
Customer gives you their measurements, Convia recommends the right size based on your sizing chart — and offers to send the chart if they're not sure.
Industries · E-commerce
AI chatbot for e-commerce — turn product questions into completed orders
Convia answers sizing, returns, shipping, and order-status questions on your website, Instagram, and WhatsApp — turning chat into add-to-cart instead of an abandoned tab.
No credit card required. Train and test free.
9:41
Convia
Online
Type a message...
Shoppers leave when they can't get a quick answer to a sizing, shipping, or returns question. Convia turns those moments into completed orders instead of abandoned carts. It answers from your real product catalog, knows your shipping table, and can pitch the next-best add-on or recover a checkout — without being pushy.
What it handles
Six things a Convia agent does for e-commerce
Order status
Customer enters their email or order number, Convia looks it up via your platform's webhook (Shopify, WooCommerce, Magento) and replies with shipped / out-for-delivery status.
Returns and exchanges
Walks customers through your policy, generates a return label via webhook, and books an exchange. Less friction means more repeat buyers.
Pre-purchase coaching
'Which one is best for sensitive skin?', 'What's the difference between A and B?' — answered from your product copy.
Cart and checkout recovery
When a customer abandons checkout, Convia can DM them on Instagram with a question, a coupon, or a sizing assist — turning abandoned carts back into orders.
Cross-sell that's actually useful
Convia mentions the strap that fits the bag, or the socks that ship the order free — not random upsell-spam.
How it actually works
A day with a Convia agent on your e-commerce site
A customer DMs your Instagram from a story view at 11pm asking about a hoodie. Convia answers about sizing, shipping cost, and stock — then offers a 5% off code for joining your newsletter. By morning you have a new subscriber and an order.
An existing customer asks about their order. Convia pulls the order via Shopify webhook, sees it's shipped, reads the tracking URL, and sends both the status and the carrier link — without anyone in your team being involved.
A new customer is on the product page for two minutes. Convia's widget proactively offers a sizing assist; the customer engages, gets the right size, and checks out.
Every chat is tagged with the product, source channel, and outcome (order, no-order, support handoff). You see exactly where chat is moving the revenue needle.
Why Convia
The differences that show up in your reviews
Grounded on your real product catalog and shipping table
Connects to Shopify, WooCommerce, Magento via webhook
Recovers abandoned carts on Instagram DMs
Multi-language for international stores
Spam protection so bots don't flood your inbox during sales events
Live in under ten minutes — paste a script tag, point at your store
Related reading
Articles to deepen your setup
Blog · 10 min
Conversational AI and conversion rate optimization: what actually moves the needle
Triggers, copy, latency, and trust patterns that turn chats into qualified leads—without annoying every visitor.
Blog · 10 min
AI chatbot advantages for growing websites: conversion, retention, and measurement
Growth-focused view of agent-assisted journeys: assisted conversion, experiment design, and metrics beyond vanity chats.
Blog · 10 min
Seven benefits of an AI website agent for small and mid-sized businesses
Speed, coverage, lead capture, and support leverage—why a grounded AI agent beats a static site for modern buyers.
Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ · E-commerce
Common questions before you launch
- Yes — you point Convia at your store URL (it crawls your product pages, sizing charts, and policy pages), and you optionally hook up order-status lookup via your platform's webhook. Most stores are live with both within an hour.
Launch a Convia agent for your e-commerce business
Free to train and test. Pay nothing until your agent is live and answering real customers.