Emergency vs routine triage
Convia asks the right questions to triage a leak, a power-out, or a blocked drain — and pages you when something is genuinely urgent.
Industries · Local services
AI agent for plumbers, electricians, and home services — capture every job, day or night
Convia captures the job while you're on a callout, qualifies the urgency, takes the address, and books the slot — so the call that comes in at 9pm isn't a lost lead.
No credit card required. Train and test free.
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Most local trades lose work the same way: a job comes in after hours, nobody picks up, the customer rings the next plumber on Google. Convia answers the moment the message lands, qualifies the urgency, captures the address and contact, and books the slot — so the 9pm leak isn't the 6am cancellation. You wake up to a full day, not an empty voicemail.
What it handles
Six things a Convia agent does for local services
Service-area qualification
Captures the postcode or address and confirms whether you serve it before booking — no more wasted truck rolls.
Job booking
Books slots into your calendar with buffer time. Customers see realistic windows, not vague 'we'll get to you' promises.
Quote requests
Captures the job description, photos, and access notes, then drops a clean quote request into your inbox or job-management tool.
Repeat customers
Recognises repeat customers via phone or address and prioritises them in scheduling — without you remembering everyone.
WhatsApp + Instagram + web
Most trades inquiries don't come through a fancy form — they come through WhatsApp and Instagram. Convia answers everywhere.
How it actually works
A day with a Convia agent on your local services site
A customer's kitchen tap starts leaking at 9pm. They search Google, find your site, and message your widget. Convia asks if the water is running or dripping, points them to the stopcock, books Tom for 9am, and captures the address — all in under two minutes.
A new build asks about an extra power point. Convia captures the postcode, confirms it's in your service area, books an estimate visit, and adds a note about parking access.
An existing customer WhatsApps about a different room. Convia recognises the address from their previous job and offers a follow-up slot the same week.
Every job lands in your inbox with the description, urgency, address, photos (if sent), and access notes. You walk in to a structured day instead of voicemail Tetris.
Why Convia
The differences that show up in your reviews
Captures jobs 24/7 — the after-hours hours are where most trades lose work
Triage urgent jobs and page you only when it's genuinely urgent
Service-area qualification before booking — no wasted truck rolls
Books into Google Calendar or your existing job-management tool
Lives on web, Instagram, WhatsApp, and voice with one agent brain
Live in under ten minutes — you can run a Convia agent off your phone
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Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ · Local services
Common questions before you launch
- Only if you tell it to. You can configure quiet hours and decide which triage levels page you. Most trades set Convia to capture and book non-urgent jobs silently and page on genuine emergencies (gas, flooding, no heat in winter, etc.).
Launch a Convia agent for your local services business
Free to train and test. Pay nothing until your agent is live and answering real customers.