Natural ElevenLabs voices
Choose from the same library of natural voices that ElevenLabs ships, or clone a voice for higher tiers. Customers can't tell it isn't a human.
Product · Voice AI agent
Voice AI agent — answer phone calls with the same brain as your website agent
Convia voice runs on ElevenLabs ConvAI. Pick a natural voice, point it at the same knowledge as your website agent, and let it take phone calls 24/7.
No credit card required.
Phone calls are the channel businesses claim they care about most and answer least well. Voicemail full, hold queues empty, after-hours nobody home. Convia's voice AI agent runs on ElevenLabs ConvAI with a voice you choose, grounded on the same content as your website agent — so a caller who phoned and a visitor who DM'd Instagram get the same answers.
Features
What you get when you turn this on
Phone-number ready
Connect a Twilio number (or your existing PSTN provider) and Convia answers calls. Optional SMS follow-up for things that need a link.
Same brain as chat
The voice agent shares the same knowledge, lead-capture schema, and appointment logic as your web and messaging agents. Update once, propagate everywhere.
Multi-language
Switch language mid-call if the caller does. Critical for clinics, hospitality, and any business with multilingual customers.
Hand-off to humans
On the right cues — complaints, advanced questions, urgent triage — Convia transfers the call to a human or drops to voicemail with full context.
Recording and compliance
Optional call recording, configurable disclosures, and PII redaction options. The agent is configured to never freelance on regulated topics.
How it works
From signup to a live agent
You enable voice on an existing Convia agent. Pick a voice from the ElevenLabs library, customise the greeting, and choose which goals the voice agent should pursue (booking, FAQ, lead capture, transfer).
You connect a phone number — either your existing line via your telco, or a new Twilio number through our integration.
Calls land on the voice agent. It speaks naturally, takes information, can book directly into your calendar, and transfers to a human when the conversation calls for it.
Every call is transcribed and saved in the same dashboard as your chat conversations — so you can review, search, and tag voice traffic alongside everything else.
Why teams pick this
The reasons it shows up in real customer wins
Powered by ElevenLabs ConvAI — natural, low-latency voices
Same knowledge as your website and messaging agents
Books appointments and captures leads from a voice call
Real-time multi-language switching
Transcripts saved alongside chat for easy QA
Live in under 30 minutes after Twilio (or your telco) verification
Related reading
Go deeper
Blog · 10 min
Multi-channel AI agents: one brain, many surfaces
Keep answers consistent across web widget, messaging channels, and voice by aligning knowledge, tone, and escalation rules.
Blog · 11 min
What GPT-5.5 changes for customer-facing business agents
Tool use, latency, cost, and safety expectations when you upgrade the model behind your website or messaging agent.
Blog · 12 min
Claude Opus 4.7 vs GPT-5.5 for enterprise AI agents: trade-offs, not trophies
A practitioner lens on quality, tooling, latency, cost, and lock-in when you pick a frontier model for customer-facing agents.
Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ
Common questions
- If Twilio supports it (most of the world), Convia voice supports it. For countries where you have an existing carrier, we can SIP-trunk into our agent — that works for most enterprise telcos.
Try Voice AI agent on your own content
Free to train and test. Pay nothing until your agent is live and answering real customers.