FAQ deflection
Insurance accepted, opening hours, parking, what to bring to your first appointment — answered consistently, freeing reception to focus on the calls that matter.
Industries · Healthcare
AI agent for healthcare practices — triage, book, and route with safety rails
Convia answers patient questions, triages urgency, books appointments, and escalates anything sensitive to your staff — with guardrails that keep your clinic out of trouble.
No credit card required. Train and test free.
9:41
Convia
Online
Type a message...
Patients want a fast, polite, accurate answer — they don't want a hold queue. Healthcare also can't have an AI freelancing on medical advice. Convia handles the routine traffic — opening hours, insurance accepted, appointment booking, repeat-prescription routing — with strict guardrails that never give clinical advice, never make safety promises, and always escalate urgent cases to your staff.
What it handles
Six things a Convia agent does for healthcare
Appointment booking
Books into your existing scheduling tool (Google Calendar, Calendly, or webhook). Knows which providers see which symptoms and routes accordingly.
Urgent triage
Red-flag keywords (chest pain, vision loss, breathing difficulty, suicidal ideation) trigger an immediate escalation message with emergency-line info.
Repeat scripts and referrals
Routes repeat-prescription and specialist-referral requests into your existing intake workflow without anyone playing phone tag.
Multi-language
Reply in whatever language the patient wrote in. Critical for clinics serving multilingual neighbourhoods and tourists.
Safe-by-default
Convia never diagnoses, never recommends specific treatments, and always says 'I'm not a doctor' when patients ask anything clinical.
How it actually works
A day with a Convia agent on your healthcare site
A patient with a persistent headache messages your practice at 8pm. Convia asks a few clarifying questions, checks for red-flag symptoms, books the next-day appointment, and reminds them about emergency numbers if anything changes overnight.
A new patient asks if you accept their insurance. Convia answers from your insurance list, books a new-patient appointment, and sends the intake form link — all before reception opens in the morning.
Someone messages mentioning chest pain. Convia immediately surfaces the emergency line, urges them to call 911 if symptoms are severe, and flags the conversation to your duty nurse.
Every conversation is logged with the patient's questions, language, and any flags. Your team can review, follow up, or hand it back to Convia.
Why Convia
The differences that show up in your reviews
Hard guardrails on diagnosis, prescription, and treatment advice
Red-flag escalation to staff or emergency-line info
Books into Google Calendar, Calendly, or your own scheduler via webhook
Patient-friendly multi-language replies
HIPAA-aware data handling on enterprise plans (see Enterprise page)
Replaces nothing clinical — replaces the reception bottleneck
Related reading
Articles to deepen your setup
Blog · 11 min
Security and privacy checklist for customer-facing AI agents
PII handling, retention, prompt-injection basics, access control, and vendor questions before you expose an agent to the public.
Blog · 11 min
AI agents for customer support: triage, handoff, and metrics that matter
Deflection, CSAT, containment vs resolution, and when your agent must escalate—without trapping users in loops.
Blog · 12 min
Building a company AI agent that knows your knowledge base (without pretending to be omniscient)
RAG, permissions, freshness, and governance so your agent reflects docs and policies—without substituting breadth for judgment.
Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ · Healthcare
Common questions before you launch
- On standard plans, we recommend not capturing PHI in chat. For practices that need PHI handling, we offer enterprise contracts with BAAs and the necessary data controls — contact us via the Enterprise page.
Launch a Convia agent for your healthcare business
Free to train and test. Pay nothing until your agent is live and answering real customers.