Every comment scored once
Posts and ad comments are pulled from Instagram and scored 0–100 on one rubric: abuse, spam, hostile, neutral, praise. You filter by band instead of scrolling.
Product · Comment and DM management
Instagram comment management — every comment read and scored, every DM answered
Convia pulls the comments on your posts and your ads, scores each one from hostile to praise, alerts you on the bad ones, and answers your DMs with the same agent that knows your catalogue.
No credit card required.
A retail account running one campaign can collect hundreds of comments and a queue of DMs in a night. Most of them are the same four questions; a few are the ones that hurt you if nobody sees them. Convia syncs the comments on your posts and on your Instagram ads, scores each one on a 0–100 scale from abuse and spam through neutral to praise, and emails or WhatsApps you when something lands at the bottom of that scale. DMs on Instagram, WhatsApp, and X are answered automatically by the agent that already knows your products, hours, and policies — and it can capture a lead or book an appointment inside the conversation.
Features
What you get when you turn this on
Alerts on the ones that matter
When a comment scores below 30 you get an email — and a WhatsApp message if you've enabled it — so an insult under your campaign post doesn't sit there all weekend.
Public replies, opt-in per account
Automatic public replies are off until you turn them on for a specific account. When on, the agent answers from your real knowledge and invites detail-heavy questions into DM.
Paced like a person, quiet when you are
Replies wait a short random delay and respect a per-account quiet window, with a cap on how many go out in a burst. No 2am wall of identical answers.
Spam handled before it reaches you
A manual blocklist plus automatic blocking of any sender that floods you (30 messages in an hour by default). Blocked senders stay visible; the agent just stops replying.
Moderate from inside Convia
Read the thread and delete a comment on Instagram from the same screen where you saw its score, instead of hunting for it in the app.
How it works
From signup to a live agent
You connect Instagram to an agent. DM replies switch on for that account, and comment analytics start syncing the comments on your recent posts and ads.
Comments arrive and get scored once each. The dashboard groups them by band, so you can read the hostile ones first and skim the praise later.
When a comment is bad enough, Convia notifies you rather than waiting for you to check. You can reply yourself, delete it, or let the opt-in public reply handle the ordinary questions.
DMs are answered by the agent in your voice. If someone asks something it shouldn't guess at, it escalates to you; if they're ready to buy or book, it captures the lead or takes the appointment.
You can step in on any thread and reply yourself, then hand the conversation back to the agent when you're done.
Why teams pick this
The reasons it shows up in real customer wins
Comment scoring covers ad comments, not just organic posts
Owner alerts by email and optional WhatsApp on hostile or spam comments
DM auto-reply on Instagram, WhatsApp, and X from one agent brain
Public comment replies stay off until you deliberately enable them
Quiet hours, reply pacing, and burst caps per account
Lead capture and appointment booking inside the DM thread
Related reading
Go deeper
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Trusted in production
Real businesses run their messages and their posts through Convia
Hotels and residences, real-estate offices, salons, and social media agencies use Convia in Turkish and English — each with its own knowledge, tone, and brand.
Official Meta APIs
Instagram and WhatsApp connect through Meta's official APIs via Zernio, a Meta Business Partner. No scraping, no password sharing.
You hold the keys
Channels connect over OAuth. Revoke Convia's access from Instagram or Meta Business Suite whenever you want.
Encrypted and isolated
TLS 1.2+ in transit, AES-256 at rest, and every request ownership-checked against your own account.
No lock-in
Monthly billing, cancel anytime, and a 7-day refund on your first month.
FAQ
Common questions
- No. Public comment replies are off until you enable them for a specific connected account. Comment reading, scoring, and alerting work without ever posting a public reply.
Try Instagram comment management on your own content
Free to train and test. Pay nothing until your agent is live and answering real customers.