Question 1

What is Convia?

Accepted Answer

Convia is an AI agent platform for businesses. You point it at your website (or upload content), pick a goal — capture leads, book appointments, or answer support — and embed a one-line widget. The same agent also runs on Instagram DMs, WhatsApp, and voice.

Question 2

How long does setup take?

Accepted Answer

Most teams launch their first Convia agent in under ten minutes. The onboarding flow is four steps: connect your content, set goals, pick channels, and embed the widget.

Question 3

Do I need to write code?

Accepted Answer

No. Convia is a no-code AI agent builder. You paste a single script tag on your website, and everything else is configured through a visual dashboard.

Question 4

Can I try Convia before paying?

Accepted Answer

Yes. Training and testing are free with no credit card required. You only pay when you turn the agent on for real customers.

Question 5

Which channels does Convia support?

Accepted Answer

Out of the box: a website widget (script tag embed), Instagram DMs, WhatsApp Business, and voice through our ElevenLabs ConvAI integration. The same agent brain answers across every channel.

Question 6

Is the Instagram integration compliant with Meta's policies?

Accepted Answer

Yes. Convia uses Meta's official Messenger / Instagram Platform APIs via our partner Zernio. No scraping. Your account is connected through OAuth and you can revoke access any time.

Question 7

Do I need WhatsApp Business or WhatsApp Cloud API?

Accepted Answer

Either works. WhatsApp Business app is the fastest start for SMBs; WhatsApp Cloud API is what we recommend for higher-volume or multi-team setups.

Question 8

Will the voice agent work with my phone number?

Accepted Answer

If Twilio supports your country's phone numbers, Convia voice does too. For countries where you have an existing carrier, we can SIP-trunk into our agent — works for most enterprise telcos.

Question 9

What does 'grounded' actually mean?

Accepted Answer

Convia indexes your real business content — website pages, uploaded documents, policies — and answers based on what your business actually says. It's configured to decline questions it can't back up with your content, rather than make something up.

Question 10

What languages does it speak?

Accepted Answer

Whatever language the customer types in, Convia replies in the same language. Turkish, English, Spanish, Italian, French, Arabic, German, Russian, and dozens more — without any per-language training.

Question 11

Can it take real actions, or just chat?

Accepted Answer

Real actions. Convia ships with native lead capture (configurable fields), appointment booking (Google Calendar or webhook), spam protection, and human handoff. Each is on or off per agent.

Question 12

How does the agent escalate to a human?

Accepted Answer

You set the triggers — specific keywords, sensitive topics, or just 'the agent doesn't know'. When triggered, Convia pauses the thread, notifies the right teammate, and hands over with the full context.

Question 13

What does Convia cost?

Accepted Answer

Website embed is free (one agent, 50 credits per month). Paid Social, CRM, Media, and add-on packs are listed on the Pricing page and always match live catalog prices — no card required to start.

Question 14

How are credits used?

Accepted Answer

Each customer-facing reply by your Convia agent consumes credits — the amount depends on message length and model complexity. Voice usage is metered separately. Your dashboard shows real-time consumption.

Question 15

Can I upgrade or downgrade my plan mid-month?

Accepted Answer

Yes. Upgrades take effect immediately with prorated credit for unused days; downgrades take effect at the end of your current billing period.

Question 16

Do you offer refunds?

Accepted Answer

Yes — within seven days of your first paid month if Convia isn't a fit. See our Refund Policy for details.

Question 17

Where is my data stored?

Accepted Answer

On managed cloud infrastructure with daily encrypted backups. Enterprise plans support EU data residency.

Question 18

Is Convia GDPR-compliant?

Accepted Answer

Yes. We offer a Data Processing Agreement, per-tenant data deletion on demand, and configurable retention. Enterprise tenants get EU residency.

Question 19

Is the customer data used to train your models?

Accepted Answer

No. We use frontier-model providers (OpenAI, Anthropic) and they do not train on API customer content.

Question 20

How do I report a security issue?

Accepted Answer

Email help@conviaagent.com with a description and steps to reproduce. We acknowledge within one business day.

Question 21

Is Convia good for my industry?

Accepted Answer

Convia is built for local businesses and SMBs across many verticals: restaurants, salons and spas, real estate, healthcare, e-commerce, education, local services, and financial services. Each industry has a ready-to-use template.

Question 22

Can the agent handle regulated topics like medical or financial advice?

Accepted Answer

It declines them. Convia is configured by default to never diagnose, recommend treatment, quote rates, or make specific financial recommendations. It routes regulated questions to your human team.

Everything someone usually asks before signing up

Getting started