Free tool · Brand voice

Chatbot tone & style examples

See four reply styles for the same visitor question — then pick the voice that matches your brand everywhere else.

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How it works

  1. 1

    Add a sample question

    Use a real FAQ visitors ask — hours, pricing, or booking works well.

  2. 2

    Compare four tones

    Review friendly, formal, warm, and casual versions generated for the same question.

  3. 3

    Set your default voice

    Choose one style and train Convia so every channel sounds like your brand.

Your details

Templates update live as you type.

Your templates

Tone: Friendly & professional

What are your hours?" Agent: "Hi! our business is open [hours]. Can I help you book a visit or answer anything else?

Tone: Warm & concise

What are your hours?" Agent: "We're open [hours] — happy to help with anything else!

Tone: Formal

What are your hours?" Agent: "Thank you for contacting our business. Our office hours are [hours]. Please let us know if you require further assistance.

Tone: Casual

What are your hours?" Agent: "Hey! We're around [hours]. What do you need?

Tone tips for your agent

• Match sentence length to your brand — shorter for mobile chat. • Use the visitor's name once you have it. • End with one clear next step (book, call, or human handoff). • Avoid over-promising; escalate when unsure. • Pick one default tone above and use it across web, Instagram, and WhatsApp.

Lock in your brand voice across every channel

Convia keeps tone consistent on web, Instagram, WhatsApp, and voice — trained on how you actually speak.

Start free — no card

View pricing · No credit card for training and testing

Tone is how customers recognize your brand in chat. Testing one FAQ across styles helps you pick a default before launch.

The generator shows all four styles so you can compare — no need to guess which label fits until you read them aloud.

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