Should WhatsApp greetings mention response time?

Yes — stating when you reply reduces duplicate messages and improves customer satisfaction.

Free tool · WhatsApp

WhatsApp business greeting generator

Set expectations on your highest-intent channel — welcome visitors, state hours, and tell them when you will reply.

1
Add business details
Name, hours, typical reply time, and language for your greeting copy.
2
Copy welcome & away text
Paste into WhatsApp Business profile or use as training examples for your agent.
3
Automate follow-ups
Connect Convia so common questions get answered without waiting for staff.

Templates update live as you type.

Hello! 👋 You've reached our business on WhatsApp. How can we help you today?

Our team is usually available 9am–6pm, Monday–Friday. If you message outside those times, we'll reply within a few hours.

Thanks for your message! our business is away right now. We'll get back to you within a few hours. For urgent matters, call [phone number].

Reply with: 1 — Book an appointment 2 — Pricing / services 3 — Talk to a person

Convia answers FAQs on WhatsApp using your real business knowledge — not just static away text.

View pricing · No credit card for training and testing

WhatsApp is often the highest-intent channel for local businesses. A clear greeting sets expectations and routes visitors to booking or support.

Pair these messages with a Convia WhatsApp agent that answers FAQs using your real business knowledge in the language your customers prefer.