Industries
AI agents tuned to how your industry actually works
A restaurant agent shouldn't answer like a real-estate agent. Pick your industry below and Convia ships with the right questions, the right tone, and the right protection rules out of the box — then you customise from there.
Restaurants
Reservations, menu Q&A, and dietary questions in any language, around the clock.
Diners ask the same questions every night — opening hours, kids menu, vegetarian options, dress code. Convia answers in seconds and takes the booking before the moment passes.
- Same-night reservations with party-size logic
- Allergy and dietary questions answered from your menu
- Multi-language support for tourists and locals
Real estate
Qualify viewings, answer listing questions, and book agent calls without phone tag.
Buyers and renters expect instant answers on price, availability, and viewing slots. Convia qualifies, replies, and books — so your agents only ever talk to ready buyers.
- Listing-specific Q&A grounded on your MLS feed
- Viewings booked into the agent's calendar
- Buyer pre-qualification before a human gets involved
Salons & spas
Booking blocks, deposits, and no-show reminders — your front-desk job already done.
Bookings come in via Instagram, WhatsApp, and your website at the same time. Convia takes them all, blocks the right duration, collects deposits, and sends reminders.
- Service-aware durations and stylist routing
- Deposit links to cut no-shows
- Automated reminder + reschedule conversations
Healthcare
Triage simple questions, route urgent ones to staff, and book without phone tag.
Patients want a fast, polite, accurate answer — not a hold queue. Convia handles the easy questions, flags the urgent ones, and books appointments with safety rails.
- Strict guardrails on medical advice
- Triage rules that escalate urgent cases
- HIPAA-aware data handling on supported plans
E-commerce
Sizing, returns, order status, and pre-purchase coaching that turns chat into cart.
Shoppers leave when they can't get a quick answer to a sizing or returns question. Convia turns those moments into completed orders instead of abandoned carts.
- Sizing and product fit grounded on your catalog
- Order-status lookups via webhook
- Recovery flows for cart and checkout friction
Education
Programme questions, application steps, tour scheduling — patient, on-brand, always on.
Prospective students and parents have specific, repetitive questions about programmes, dates, and admissions. Convia answers them with patience your admissions team can't match at scale.
- Programme-specific Q&A from your handbook
- Tour and open-house scheduling
- Application status routing to the right counsellor
Local services
Quotes, estimates, scheduling, and after-hours intake for trades and home services.
Plumbers, electricians, cleaners, and trades lose jobs when nobody picks up after hours. Convia captures the job, qualifies the urgency, and books the next available slot.
- Service-area and address-based qualification
- Emergency-vs-routine triage
- Quote requests that drop straight into your inbox
Financial services
Pre-qualification, document collection, and meeting scheduling with strict guardrails.
Mortgage brokers, accountants, advisors, and insurers can't have an AI making promises. Convia pre-qualifies, collects documents, and books — without giving advice it shouldn't.
- Hard guardrails on financial advice
- Document upload requests inside the chat
- Compliance-friendly routing for regulated topics